Skip navigation
All Places > Q & A

Troubleshooting Support

Log in to follow, share, and participate in this community.

Recent Activity

Canvas Doc Team
If you cannot log in to Canvas, try using the steps below to log in to your account. Verify Canvas URL Verify that you are using the correct Canvas URL for your school or institution. If you do not know which URL to use, you may need to contact your institution's IT department. Note: Depending on your institution, you may need to log in…
in Troubleshooting Support
Canvas Doc Team
Certain fields will become sticky when information is modified by a user or administrator. Stickiness prevents automatic changes via an SIS Import. If you do not wish to modify the name, or other fields, manually, you can override the changes.  You can see a full list of fields that may become sticky on the SIS Import API page. Override UI…
in Troubleshooting Support
Canvas Doc Team
When a course is concluded, all people in the course are separately concluded. Currently, unconcluding the course does not automatically restore the enrollments. They will need to be restored separately. View more information about unconcluding a Canvas course. If you are an instructor or student, contact a Canvas administrator for your school.…
in Troubleshooting Support
Canvas Doc Team
SIS Import files need to meet specific formatting requirements to import successfully. You may encounter certain error messages or other obstacles in completing your import. Review Error Messages If you find a file has failed, review any error messages that are available to you on the SIS Imports page. You may find that the file itself…
in Troubleshooting Support
Canvas Doc Team
Permissions can have additional requirements for allowing specific actions.  Review Additional Considerations   You can use the account permissions or course permissions documents to review any additional considerations that specific permissions have. Alternatively, additional considerations are displayed on the admin permissions page,…
in Troubleshooting Support
Canvas Doc Team
There are a number of ways course content can seem to disappear, but as an account administrator, there are tools you can use to locate it. If you are not a Canvas administrator, you will want to contact your school’s Canvas administrator team for assistance. If you are a student, contact your instructor. Note: We recommend that instructors do not…
in Troubleshooting Support
Canvas Doc Team
As an account administrator, when modifying an SIS ID you may encounter the error message, “The SIS is already in use”. SIS IDs must be completely unique for the item type you are modifying. If a user has the SIS ID of “S0001”, then no other user can have that ID except the existing one.  If you are not a Canvas administrator for your school, you…
in Troubleshooting Support
Canvas Doc Team
If one or more students are unable to view or access an assignment here are a few steps you can take to ensure that everything is configured correctly.  Note: External tools have additional restrictions determined by the provider of the tool. Review with external app documentation, or contact the provider support for information on that…
in Troubleshooting Support
Jennifer Chase
I have been using studio for only about 2 weeks (starting when the world went to remote). It was ok for a few days then it started giving me a time limit of 15, then 10, then 5 min on screen captured videos. Today I have alternated between 10 and 5min max, not overly connected to clearing my cache, rebooting the machine, logging out of canvas,…
in Troubleshooting Support
Edwin Macaraeg
Hello. I've been noticing that after students are submitting a peer review, that it isn't appearing as complete on my side. Sometimes a student will do a peer review and they will receive a checkmark for each completed one. While other times, actually most times a student would leave a peer review and it would still appear as an exclamation mark…
in Troubleshooting Support
Load more items