You can create new cases in the Service Cloud Admin Console from the home page.
Create Case Details
In the Subject field , create a subject for your case.
In the Describe the issue field , describe the problem your are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem.
In the How is this affecting you? drop-down menu , select the statement that best describes how the problem is affecting you:
- Just a casual question, comment, idea, suggestion...
- I need some help but it's not urgent.
- Something's broken but I can work around it to get what I need done.
- I can't get things done until I hear back from you.
- EXTREMELY CRITICAL EMERGENCY!!
To escalate the case directly to Canvas Support, click the Escalate directly to Canvas Support upon creation checkbox .