How do I view a report in the Service Cloud Admin Console?

Document created by Canvas Doc Team Employee on Apr 19, 2017Last modified by Canvas Doc Team Employee on Aug 5, 2017
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Reports in the Service Cloud Admin Console allow you to view statistics pertaining to your institution including Canvas components reported by users, case creation, case escalation, case status, and requester role. Report information can be adjusted by related categories and time frame.

Note: Currently, Field Admins can only view existing reports. If you would like to create a one-time custom report that is not included in the list, contact your Customer Success Manager to learn if this is possible.

Open Reports

  Open Reports 

From the Service Cloud home page, click the Reports link [1] or the View Reports button [2].

Select Report

  Select Report 

Click the name of the report you would like to view.

View Report

  View Report 

View your selected report information [1]. You can adjust the information visible in the report by changing Report Options [2] then clicking the Run Report button [3].

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