How do I change the sender name in account email notifications?

Document created by Canvas Doc Team Employee on Oct 7, 2017Last modified by Canvas Doc Team Employee on Dec 9, 2017
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Canvas gives administrators the option to set up a custom sender name for Canvas notifications. This custom text can be your institution name or whatever sender information you would like to use. Using the custom text field helps students identify account notification emails more easily and improves the quality of student-instructor interaction.

Setting a custom sender name does not affect course notifications, which are always sent as the name of the course. However, daily and weekly course summaries (which can mention multiple courses) are sent as an account notification.

If no custom name is set, Canvas uses the account default.

Open Account

Access Account

In Global Navigation, click the Admin link [1], then click the name of the account [2].

Open Settings

Open Settings

In Account Navigation, click the Settings link.

Open Notifications

Open Notifications

Click the Notifications tab.

Select Custom "From" Name

Select Custom "From" Name

Select the Custom "From" Name button.

Change Custom "From" Name

Change Custom "From" Name

Type your preferred name into the Custom "From" Name field [1]. Verify the example of the name as it will display in the "from" field of the email notification [2].

Select Default Canvas Setting

Select Default Canvas Setting

If you do not want to have a Custom "From" Name, select the Default Canvas Setting option [1]. The "From" name will display as Instructure Canvas [2].

Update Settings

Update Settings

Click the Update Settings button.

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