How do I mark a case as solved in the Service Cloud Admin Console?

Document created by Canvas Doc Team Employee on Oct 7, 2017Last modified by Canvas Doc Team Employee on Dec 9, 2017
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Once a case has been completed in the Service Cloud Admin Console, it can be marked as solved. Once it is marked as solved, it will appear under the Solved Cases tab in the Service Cloud home page.

Open Case

  Open Case 

From the Service Cloud home page, click the Case Number link to the case you would like to open.

Mark Case as Solved

Mark ticket as solved

In the Case Detail tab, locate the Status menu [1] and select Solved [2]. Make sure you respond to the user with a solution if you change the status to Solved.

Save Case Details

Save Case Details

Click the Save Case Details button.

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