How do I mark a case as solved in the classic Field Admin Console?

Document created by Canvas Doc Team Employee on Oct 7, 2017Last modified by Canvas Doc Team Employee on Jun 14, 2019
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Once a case has been completed in the Field Admin Console, it can be marked as solved. Once it is marked as solved, it will appear under the Solved Cases tab in the home page.

This lesson describes how to use the home page of the classic interface of the Field Admin Console. You can also use the new interface of the Field Admin Console.

Open Case

  Open Case

From the home page, click the Case Number link to the case you would like to open.

Mark Case as Solved

Mark ticket as solved

In the Case Detail tab, locate the Status menu [1] and select Solved [2]. Make sure you respond to the user with a solution if you change the status to Solved.

Save Case Details

Save Case Details

Click the Save Case Details button.

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