How will I know if there is a Canvas outage?

Document created by Canvas Doc Team Employee on Oct 7, 2017
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Stay updated on information regarding Canvas by using the Status Page, Twitter, or the Admin Mailing List.

View Canvas Status Page

  View Canvas Status Page 

Visit status.instructure.com for incident reports regarding Canvas. The reports are global announcements that may or may not affect your institution. The Canvas Status Page will only include outages that last longer than 15 minutes.

To receive information from the status page, click the Subscribe to Updates button.

Visit Help Center

Visit Help Center

To visit the Help Center, click the Help button [1] then click the support site link [2].

Subscribe to Feed

Subscribe to Feed

To subscribe to a feed, click the Feed button [1] then click the Atom Feed [2] or RSS Feed [3].

View Status Icons

  View Status Icons 

On the Status Page, icons are used to describe the current status of Canvas as a whole [1] and specific components within Canvas [2]. These icons will correlate with the following statuses:

  • Operational: component is working as expected [3]
  • Degraded Performance: component is experiencing slowness outside of expected range [4]
  • Partial Outage: component is experiencing extreme slowness with intermittent downtime that typically affects a small subset of users [5]
  • Major Outage: component is no longer functional or experiencing partial outage that affects large number of Canvas users [6]
  • Maintenance: component has been intentionally taken down for major repairs [7]

Follow Canvas Updates on Twitter

Follow Canvas LMS (@CanvasLMS) for updates. This account sends out tweets for major, Canvas-wide outages, along with other news and events related to Canvas.

Subscribe to the Admin Mailing List

Contact your Customer Success Manager to subscribe to the Admin Mailing List. If you are subscribed to the mailing list, you will receive emails if your institution is affected by a Canvas outage.

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