How do I share a post on a case in the Service Cloud Admin Console?

Document created by Canvas Doc Team Employee on Oct 7, 2017Last modified by Canvas Doc Team Employee on Dec 9, 2017
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Posts can be made on individual cases to share information on case progress. Your post will appear in the feed of anyone following you or the case where the post was created. Any user with sharing rights will see your post on the case page, search results, and your profile.

Open Case

  Open Case 

From the Service Cloud home page, click the name of the case where you would like to share your post.

Create Post

Post a public comment

To create a post, type in the text field.

Share Post

Share Post

To share your post, click the Share button.

View Post

View Post

View your post.

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