How do I ask a question in the Canvas Community?

Document created by Canvas Doc Team Employee on Jun 22, 2018Last modified by Canvas Doc Team Employee on Oct 22, 2018
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Sometimes you need a quick answer to your question about Canvas-related topic. The most common place to ask questions related to Canvas is in the Find Answers area of the community. Otherwise, you can also post questions in other places, such as groups.

Community members can answer any questions in the Find Answers area and answers can be marked correct by Community Team and Canvas Coaches. Correct answers also rise to the top of the thread making them easier to find.

Search Community for Question

  Search Community for Question

Type relevant keywords in any universal search box (e.g., community home page, search bar in upper-right hand corner of the screen) to see if your question has already been asked and/or answered by users in the community.

Same Question

Same Question

If your question (or a similar version) exists, you may want to click the I also have this question button. This way, you will be automatically notified of future comments as they are posted.

Follow Question

Follow Question

Sometimes you simply may want to keep an eye on the conversation thread without having to insert your thoughts or comments.

In the Actions menu [1], select the Follow checkbox [2].

Mark Comments as Helpful

Mark Comments as Helpful

If your question (or a similar version) exists, read through the comments to see if any of them answer your question. If your question has been answered, mark the answer as Helpful.

Add Comments

Add Own Comments

If your question is a slight variation or you have additional thoughts, you may want to add comments to the conversation thread. To add a comment, click the Add a reply button.

Find Answers

The most common place to ask questions related to Canvas is in the Find Answers area of the community. However, you can also post questions in other places, such as groups.

Find Answers

Click the Find Answers button.

Ask Question

Ask Question

In the Find Answers space, click the Ask a New Question button.

Note: The option to ask a question will  be available in most groups and spaces in the Actions menu.

Note: The ability to start a discussion or ask a question may not be available or enabled in all areas of the community.

Add Content

Add Content

Use the rich content editor to insert an image, video, or code example into your question. Screenshots or videos are helpful in understanding your concerns.

Add Content

Link to additional content via @mention or by uploading attachments.

Tag Post

Tag Post

Choose from a selection of existing tags (which will appear as you type) or create new ones. Tags make content easily searchable.

Post Question

Post Question

By default, you will automatically be following your own post. Anytime there is activity related to your post (e.g., comments added, content marked helpful or liked, etc.) you will be notified.

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