How do I use the Training Services Portal as an admin?

Document created by Canvas Doc Team Employee on Nov 22, 2019Last modified by Canvas Doc Team Employee on Apr 4, 2020
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As an admin, you can access the Training Services Portal to complete self-paced training resources on a variety of Canvas topics. If your institution has a paid training subscription, you may also have access to live trainings and webinars.

The Training Services Portal is hosted in Bridge, a tool built and administered by Instructure.  Learn more about using Bridge.

Notes:

  • The Training Services Portal is only available to admin-, instructor-, and designer-based roles or users without an assigned role.
  • The Training Services Portal is only available to institutions in North America. Canadian institutions should contact their Customer Success Manager for information on participation.
  • If the Training Services Portal link does not display in your Help menu, you must enable it in account settings.
  • For assistance with the Training Services Portal, message Canvas Subscription Training Support directly at learning.services@instructure.com.

Open Help Menu

Open Help Menu

In the Canvas Global Navigation menu, click the Help link.

Note: Depending on your institution, the Help link name and icon may vary.

Open Training Services Portal

Open Training Services Portal

Click the Training Services Portal link.

Notes:

  • The Training Services Portal is only available to admin-, instructor-, and designer-based roles or users without an assigned role
  • If the Training Services Portal link does not display in your Help menu, you must enable it in account settings.

Authorize Account

Authorize Account

To use the Training Services Portal, you must authorize Canvas [1] and Bridge [2] to have access to your account.

To authorize use of your account, click the Authorize button on both screens [3].

View Learning Library

  View Learning Library

The Training Services Portal is hosted in Bridge, a tool built and administered by Instructure. By default, the Training Services Portal opens to the Learning Library [1]. Learn more about using the Learning Library.

  • Learning Pathways [2]: Collections of recommended courses based on user role. Certificates are provided upon completion at 80% accuracy. Learning pathways are organized in Bridge programs. Learn more about using programs.
  • Courses [3]: Information on a variety of Canvas topics. Badges are provided upon completion. Learn more about using courses.
  • Videos [4]: Pre-recorded video trainings available on demand. Videos are organized in Bridge courses.

View Admin Dashboard

  View Admin Dashboard

Depending on your configuration, the Training Services Portal may open to the Admin Dashboard. The Dashboard allows you to view all users in your institution that have accessed the training portal [1] and a list of learning item completion [2].

The completion report includes the user's name [3], email [4], the title of the learning unit [5], the amount of time expected to complete the unit [6], the enrollment type [7], and completion status [8].

Note: If you cannot view the Admin Dashboard, contact your Customer Success Manager.

Open Learning Item

Open Learning Item

To begin a learning pathway, hover over the pathway's card and click the Start button [1]. To view a course or video, hover over the card for the item and click the Enroll button [2]. Learn more about enrolling in a course or learning pathway.

To view all learning items that you have enrolled in, click the My Learning tab [3]. Learn more about the My Learning page.

View Training Calendar

  Calendar - Bridge

To view the training calendar, click the Training Calendar tab [1]. The Training Calendar displays pre-scheduled live webinars delivered by Canvas trainers.

To register for a live training, click the name of the training [2] and click the Register button [3]. You will receive an email confirmation with a link to access the live training. Learn more about registering for a live training.

Notes:

  • Live trainings are only available to subscription clients.
  • All times in the training calendar display in Eastern time.
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