What should I do if my CNAME website isn't working with Portfolium?

Document created by Canvas Doc Team Employee on Mar 25, 2020Last modified by Canvas Doc Team Employee on Apr 30, 2020
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We're sorry to see that your custom version of Portfolium on your school's website isn't working. If you have additional questions, please submit a ticket to our Support team.

Set Up Custom Portfolium

To set up your custom version of Portfolium on your school's website, please have your IT department do the following:


Create a CNAME record for "portfolios.YOURDOMAIN.edu" and point it to "cname.portfolium.com".

Depending on the TTL settings on your DNS, then open the URL "http://portfolios.YOURDOMAIN.edu" in your  browser. Usually DNS updates work within 30 minutes, but may take up to 24 hours.

Troubleshoot CNAME

Create a hyperlink to "http://portfolios.YOURDOMAIN.edu" on your school's website.


To help troubleshoot what's going on, run the following command (these instructions are meant for Linux/OSX based systems):


Run:

host -t cname portfolios.YOURDOMAIN.edu


You should see something like:

portfolios.YOURDOMAIN.edu is an alias for cname.portfolium.com.

Troubleshoot Error

If the DNS configuration for the CNAME record was not properly configured, you may see an error message like this:


Host portfolios.calpoly.edu not found: 3(NXDOMAIN)


Let's use CSU Cal Poly as an example:


host -t cname portfolios.calpoly.edu


portfolios.calpoly.edu is an alias for cname.portfolium.com.

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