How do I manage users in an Arc site as an admin?

Document created by Canvas Doc Team Employee on Apr 13, 2017Last modified by Canvas Doc Team Employee on Sep 25, 2018
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As an admin user, you can manage users in your institution's Arc account. Currently, users can only be managed in your institution's Arc site outside of Canvas.

Users are either added to Arc directly as a new user (most commonly admins) or added automatically to the user list when they access Arc links or content in Canvas.

Currently you cannot remove users from the Arc account.

Open Arc URL

Open Arc URL

In a browser window, enter the URL of your Arc account.

Enter Email and Password

Enter Email and Password

In the Email field [1], enter your email address. This is the email address where you received your invitation to create an Arc password.

In the Password field [2], enter your password. If you forgot your password, click the Forgot password? link [3].

Click the Sign In button [4].

Open User Menu

Open User Menu

In the navigation menu, click the My Uploads menu.

Open Admin Dashboard

Open Admin Dashboard

Click the Admin Dashboard link.

View Arc Users

  View Arc Users  

To search for a user, type a user's full name, display name, or email address in the Search by user name field [1]. Then click the Search button [2].

To create a new admin user, click the Create User button [3].

View User Information

  View User Information 

You can view a user's full name [1], display name [2], email address [3], and admin status [4].

Note: Arc is not dependent on email addresses. If an institution is using a single sign-on (SSO) authentication system that does not rely on email addresses, some users who only access Arc directly through Canvas may not display an associated email address.

Manage Users

  Manage Users 

To edit information for an existing user, click the Edit button.

Currently you cannot remove a user from your account.

Edit User

  Edit User 

Editing a user allows you to change the user's name [1], display name [2], and email address [3] as shown for the user's Arc account.

Editing user fields does not affect a user's Canvas account.

You can also change a user's access to or from Admin status [4], though the user will not be notified about the change.

Click the Save button [5].

Note: If you edit a user to become an admin, the user will not receive an email to create a password. You will have to notify the user manually and provide the Arc site URL. To access the Arc site, the user can use the password reset link from the Arc site login page.

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