How do I get help with the Canvas app on my Android device?

Document created by Canvas Doc Team Employee on Apr 19, 2017Last modified by Canvas Doc Team Employee on Sep 15, 2017
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You can reference the Canvas guides and get mobile help directly on your mobile device.

The images in this lesson are shown for a phone display, but unless otherwise noted, tablet displays mirror the same steps.

Open User Menu

Open User Menu

In the Dashboard, tap the User Menu icon.

Open Help

Open Help

Tap the Help link.

View Help Options

View Help Options

You can get help with the Canvas app in five areas:

  1. Ask your instructor a question
  2. Search the Canvas Guides
  3. Report a problem
  4. Request a feature
  5. Share your love of the app

Ask Your Instructor a Question

Ask Your Instructor a Question

If you have a question for your instructor, tap the Ask your Instructor a Question button. Consider this option as a shortcut to sending your instructor a message.

The app will populate the course name for where your message will be sent [1]. If you have more than one course, tap the gray arrow and select your course from the course menu.

Compose your message to your course instructor in the text field [2]. Then tap the Send link [3].

Search the Canvas Guides

Search the Canvas Guides

Canvas provides an Android manual with how-to lessons designed to help you use the Canvas app. To view the lessons, tap the Search the Canvas Guides button and look for the Canvas by Instructure Android manual.

Report a Problem

Report a Problem

If you have a problem in the Canvas app, the Canvas mobile team would love to know about it. Tap the Report a Problem button.

Send Message

Send Message

In the Subject field [1], enter a subject for your message. In the Description text field [2], write your message for the mobile team. Then tell the team how the problem is affecting you by selecting a relevant option in the drop-down menu [3]. Tap the Send link [4].

Request a Feature

Request a Feature

If you have an idea about how to improve the Canvas app, the Canvas mobile team welcomes your feedback. Tap the Request a Feature button.

Send Message

Send Message

The Canvas app will automatically create an email message to the Canvas mobile team that includes information to help them understand how you are using the mobile app, such as your Canvas URL and your user role.

Compose your message to the mobile team in the text field [1], then tap the Send link [2].

Note: If you are using an email client with multiple accounts, the app will use the default email set on your Android device.

Share Your Love of the App

Share Your Love of the App

Canvas love is welcomed on the Google Play Store so you can share your love with other Canvas users. If you want to rate the Canvas app and share a review, tap the Share Your Love of the App button.

Write a Review

Write a Review

The Canvas app will send you to the App in the Google Play Store. Tap the Write a Review button.

Submit Review

Submit Review

Tap a star to rate the quality of the app [1]. Write your review in the Description field [2]. When you are finished, tap the Submit button [3].

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