Stephen Simpson

I Can See Clearly Now (I've Cleared My Cache)!

Blog Post created by Stephen Simpson on Apr 4, 2017

Context

Anyone supporting Canvas users for awhile has discovered the need to frequently troubleshoot issues in response to vague statements like, "Things don't look right" or "I can't see it." Therefore, less experienced Canvas admins might find this a useful tip!

Suggested Troubleshooting

Please use these alt. lyrics to sing along to Johnny Nash's I Can See Clearly Now (1972):

I can see clearly now, I've cleared my cache,

I can see all the stuff that had gone away.

Gone are the dark clouds that had me blind,

It's gonna be a bright, bright, bright tech-integrated day!

 

The latest example of the need to clear the browser cache was just yesterday when I heard from multiple users that their Mastery Path settings had vanished. Upon checking, mine too! Rather than despair, however, a song entered my head . . .

 

I can see clearly now, I've cleared my cache . . .

Information about clearing the cache in a variety of browsers can be found here.

The Payoff

When things aren't looking quite right in Canvas, I've found that clearing the browser cache very often pays immediate dividends for the end user. Why wait up to 24 hours to have Canvas Support suggest the same thing as their first line of troubleshooting?

 

Like the song says, It's gonna be a bright, bright, bright tech-integrated day!

Outcomes