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2019

At some point in your experience with Canvas, you, your colleagues, or your students may have seen an announcement in Canvas with an invitation to participate in a survey. If you followed the link you were asked to answer the following question: “How likely is it that you would recommend Canvas to a friend or colleague?” If you’ve answered that question, you’ve given feedback to Product Management through one of our many input channels. If you’ve dismissed this announcement, we hope the following added detail will encourage you to participate in the future!

 

How we administer the survey 

Every 30 days, we randomly invite 1 out of every 12 instructors/admins and 1 out of every 24 students. Participation is voluntary, and people will only ever receive one invitation per calendar year.

 

The survey consists of seven questions:

  • 2 demographic questions: age screener and user role
  • 2 overall Canvas satisfaction questions: one scale and one text entry
  • 1 - 3 product specific questions: one randomly selected user goal with an importance scale; depending on the rating a possible satisfaction scale and text entry follow-up question.

 

What we look for in the survey

  • Direct unfiltered feedback: We want to hear directly from instructors, admins, and students in Canvas.
  • Feature and functionality feedback: We seek to understand the importance of and satisfaction with the features and functionalities in Canvas.
  • Product development insights: The feedback collected is joined with other channels, such as feature ideas, support tickets, and Customer Success Manager cases, to inform decision-making.

 

Why this survey matters to all of us

We want Canvas to be more than just the LMS at your school, we want it to be a product that you love to use. The feedback in this survey is a direct channel from Canvas users to Canvas creators and is one of the most effective ways to get broad/diverse input. As Canvas improvements are evaluated and prioritized, this feedback is highly valued in this decision-making process.

 

We are listening to all of our feedback channels and we appreciate every user that takes the time to share through them. Thank you for your interest in learning more about this particular channel. For those of you that want to dive even deeper, please keep reading below. We look forward to your participation!

 

 


More Details

Composition

  • Delivery: Canvas global announcement with a link to a Qualtrics hosted survey
  • Announcement Text:

Canvas wants to know what you think.
At Canvas, our goal is to be the best LMS available. To do this, we need your help. Please take this one-minute survey and tell us what’s most important to you.

  • Group Selection: randomly selected from Admins, Instructors, and Students in Canvas
  • Question Structure: 
    • Seven questions: 2 multiple choice, 2 - 3 scale, 1 - 2 text entry
    • Product questions have a randomizer--not every survey participant will see the same choices
  • Estimated time: 1 minute

 

Explore the full survey experience by following this link to a replica survey: https://Instructure.qualtrics.com/jfe/form/SV_diGXZhmYkPu08JL

 

 

Analyses

The Net Promoter Score (NPS) question, “How likely is it that you would recommend Canvas to a friend or colleague?” is the first question seen beyond the demographic questions. The NPS is an industry standard metric, which uses a scale of 0 (not at all likely) to 10 (extremely likely) where respondents are grouped as follows:

  • 9s and 10s are Promoters—the most enthusiastic users; extremely likely to recommend Canvas.
  • 7s and 8s are Passives—or passively satisfied users.
  • 0–6 are Detractors—dissatisfied users; unlikely to recommend Canvas.

Subtracting the percentage of Detractors from the percentage of Promoters yields a score of -100 to 100; the lowest score would mean everyone rated 0 - 6 and the highest score would mean everyone rate 9 or 10. This calculation allows us to compare your current satisfaction to past satisfaction. It also lets us know how well we are doing compared to other industry leaders.

 

For a more detailed view of user satisfaction, we conduct an analysis based on a modification of the Kano Method. We calculate the average difference between the importance of each user outcome and user satisfaction with Canvas' functionality. This approach helps us identify user outcomes with the largest differences or the areas in Canvas where we are not meeting your expectations. Then on a biannual cadence, we read through the outcome specific comments to see how we should plan and prioritize improvements.

 

The free-form responses are also analyzed in a group exercise where 20+ employees sift through a random selection of hundreds of responses using the KJ method. The results help us understand users’ outcomes with Canvas.

 

To summarize, we’re listening!

Tommy Beaton

Quick Module Navigation

Posted by Tommy Beaton Feb 15, 2019

In our instance of Canvas we include all of the course modules as buttons on the course homepage. We wanted to make this buttons a little bit more accessible so I wrote some JS which scrolls to the module when they click the button and collapses all of the other modules. This makes navigating to the specific module just that little bit easier for the user. See the gif below for an example:

 

Gif to show the code in action

 

To use this, include the JS file in your current JS (you may need to remove the first and last lines of code).

 

Important: For this to work, you need to set up the button in a specific way:

  1. In edit mode on the homepage click the button (we use images for ease of use)
  2. On the right click links then open the modules drop down
  3. Click the respective module
  4. Click save!

And you're all done! Feel free to drop any bugs or edits below in the comments

When I first started using Canvas I surprised about the lack of accessibility features available to users, so i decided to create my own and to share them with the wonderful community.

 

Below I have attached some JS and some CSS too which I highly recommend that you implement into your version of the LMS. (I will happily write up a guide on how to implement it as well as how it works if anyone would like).

 

The accessibility tools below allow learners to change the text size of each custom page that you create. (Nothing native to Canvas, simply any pages, quizzes, assignments, etc that you have created).

 

It also allows the user to change the background colour of pages too (I may be implementing a text colour option soon too).

 

Clicking 'Accessibility' on the global navigation toggles the menu that you can see in the bottom left:

 

I hope this helps your instance of Canvas become more accessible and that you all find it useful  

This guide will help you setup searching shortcuts in Chrome and Firefox for finding Canvas users and courses or going directly to them using the canvas ID. Both browsers allow you to use a keyword entered into the address bar followed by what you want to search by or an ID to go directly to the resource. String placeholders (%s) represent what you type in the address bar.

 

Google Chrome


Manage search engines

  1. Click the More button and then click Settings.
  2. In the Search engine section, click Manage search engines.
  3. In the Other search engines section, click Add.
  4. Follow the directions for each search engine you want to create.


Canvas course search

  1. In the Add search engine dialog box, in the Search engine box enter Canvas Course Search.
  2. In the Keyword box enter ccs.
  3. in the URL... box enter https://<instance>.instructure.com/accounts/?search_term=%s.
  4. Click Add.


Canvas people search

  1. In the Add search engine dialog box, in the Search engine box enter Canvas People Search.
  2. In the Keyword box enter cps.
  3. in the URL... box enter https://<instance>.instructure.com/accounts/users?search_term=%s.
  4. Click Add.


Go directly to a Canvas course

  1. In the Add search engine dialog box, in the Search engine box enter Direct Canvas Course.
  2. In the Keyword box enter dcc.
  3. in the URL... box enter https://<instance>.instructure.com/courses/%s.
  4. Click Add.


Go directly to a Canvas user

  1. In the Add search engine dialog box, in the Search engine box enter Direct Canvas User.
  2. In the Keyword box enter dcu.
  3. in the URL... box enter https://<instance>.instructure.com/users/%s.
  4. Click Add.


Activation

To activate the search engine enter the search engine keyword in the address bar, and then press the Tab key, and then type your search string or ID, then press Enter.


Firefox


Create bookmarks folder

  1. Click Library, then click Bookmarks, or press Ctrl+Shift+B
  2. In the Bookmarks list, right-click on Bookmarks Menu then click New Folder....
  3. In the New Folder dialog box, enter Canvas Search in the Name box, then click Add.
  4. In the Canvas Search folder right-click and select New Bookmark....


Canvas course search

  1. In the New Bookmark dialog box, in the Name box enter Canvas Course Search.
  2. In the Location box enter https://<instance>.instructure.com/accounts/?search_term=%s.
  3. In the Keyword box enter ccs.
  4. Click Add.


Canvas people search

  1. In the New Bookmark dialog box, in the Name box enter Canvas People Search.
  2. In the Location box enter https://<instance>.instructure.com/accounts//users?search_term=%s.
  3. In the Keyword box enter cps.
  4. Click Add.


Go directly to a Canvas course

  1. In the New Bookmark dialog box, in the Name box enter Direct Canvas Course.
  2. In the Location box enter https://<instance>.instructure.com/courses/%s.
  3. In the Keyword box enter dcc.
  4. Click Add.


Go directly to a Canvas user

  1. In the New Bookmark dialog box, in the Name box enter Direct Canvas User.
  2. In the Location box enter https://<instance>.instructure.com/users/%s.
  3. In the Keyword box enter dcu.
  4. Click Add.


Activation

To activate the search engine enter the search engine keyword in the address bar, and press the Spacebar, and then type your search string or ID, then press Enter.


Examples

  • Canvas course search: ccs Sp19 BIOL-1010

  • Canvas people search: cps Abe Froman

    • You can also search by login_id, email, or sis_id.

  • Go directly to a Canvas course: dcc 123456

  • Go directly to a Canvas user: dcu 123456

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