• "Sticky" changes to student's status in a course

    We are encountering a problem where the official SIS data for students' status is not what we want it to be. It will likely be some time before we can change the underlying business logic that determines a studen...
    Michael Nardell
    created by Michael Nardell
  • Deactivating a Student on Account Level

    How do I - as an admin - deactivate a student on the account level without having to go to a specific course and deactivate that student from the course. Similarly, if a student is enrolled in multiple courses, what i...
    Aaron Klein
    last modified by Aaron Klein
  • SoftLink and Canvas Integration

    Has anyone explored an integration with Softlink - the automated library software service and Canvas?   We use Oliver which is Softlink's automated library software.   On their website they list integratio...
    Stefanie Sanders
    created by Stefanie Sanders
  • How do I add a metatag to course pages

    I've just added Google Tag Manager code snippets to my Canvas instance via Theme Manager... Using Google Tag Manager to add Google Analytics  However, there's an extra step that's not mentioned. I've need to ad...
    Stefanie Sanders
    created by Stefanie Sanders
  • How do I create a client in Canvas?

    I have an admin account on my Canvas test server, and I have a developer key for that. I'd like to create a client on this Canvas server for OAuth2 authentication. How might I do this?
    Eric Werth
    created by Eric Werth
  • Surface a tool for only one department

    I should know this (and I think I do), but confirming since our Canvas admin is out on medical: We have a department that is purchasing Respondus. Since they are bearing the cost of the licensing we only want to surfa...
    Stefanie Sanders
    created by Stefanie Sanders
  • SIS Integration Issue

    When a data manager makes a change to a course....for example the teacher of record changes in Powerschool/SIS how do you fix the connection between the course and Canvas? It appears to have broken the connection and ...
    Heather Edmisten
    last modified by Heather Edmisten
  • Office 365 Collaborations - Sessions Expired Error

    Is anyone else seeing this? When attempting to create an Office 365 Collaboration, a "your session has expired" error occurs. I have filed Case 04930126 with Instructure to see if they can identify the cause.   ...
    Steven Endres
    created by Steven Endres
  • How do I fix this error with my SIS import?

    Having trouble with the SIS Import. How do I fix this error?   Thanks!
    Stefanie Sanders
    created by Stefanie Sanders
  • Prohibit Teachers from changing survey / quiz responses

    Does anyone know how to use Canvas Surveys (or even Quizzes) from the administrative level in such that teachers in individual course sections in which the survey is placed cannot change survey submissions?  We a...
    Rona Tyger
    created by Rona Tyger
  • help with quiz and input/output table formulation

    New Quiz > formulas or input/output tables > How do I use the formula tab to write a question where students get a IPv4 decimal notation number and convert it to binary notation? They should be able to convert ...
    last modified by MELISSA PERRIN-SMITH
  • How to Call Result API (Result API not working properly)

    Result API is not working every time it shows "Invalid access_token format". While on other APIs I used same token and got correct results. Guide me about this issue.
    Eric Werth
    created by Eric Werth
  • Does anyone have experience using Zipgrade in Canvas

    I have a couple faculty members using Zipgrade with their courses, and want to load the grades into Canvas. Has anyone been able to load the Zipgrade spreadsheet into Canvas, and it work?   Thank you, Craig
    Craig Donahue
    created by Craig Donahue
  • Turn off Previous term sync to PowerSchool

    Canvas administrator was able to turn off PowerTeacher Pro sync for assignments from the previous term.   Where is this done? How is it done? We need to be able to turn off the sync for previous terms. 
    Stefanie Sanders
    created by Stefanie Sanders
  • Help, Confirmation of e-mail address not being received.  Can we auto-register people?  

    Hello there,   I've had some complaints from students that they're not receiving announcement notification e-mails, and on further investigation, it would appear that their e-mail address has not been confirmed ...
    Stefanie Sanders
    created by Stefanie Sanders
  • Blueprint courses

    We've been asked to turn on Blueprint courses. While testing Blueprint courses on our Beta server we found that: Only Admins can create Blueprint courses If updates are made to a Blueprint course, only Admins can do...
    Leona Barratt
    last modified by Leona Barratt
  • Shutting Down Canvas Temporarily

    Hi, I need to shut down Canvas temporarily in order to export our students' grades.  Does anyone ever do this?  If so, what do you do?  Do I just need to change the end date of the term and then switch ...
    Stefanie Sanders
    created by Stefanie Sanders
  • Can a user have mulitple roles within the same course?  Sub accounts?

    We have a course that has a few people that need admin and student roles.  For example if they are set up as an admin they can not sign up for a meeting slot with the main teacher when created in the calendar, on...
    Stefanie Sanders
    created by Stefanie Sanders
  • Canvas and Ellucian's ILP

    We have an ongoing project to implement the Ellucian Intelligent Learning Platform (ILP) in support of improved Canvas integration/Banner event processing.  We still don’t have definitive answers to some ba...
    Jeff Morgan
    last modified by Jeff Morgan
  • Two-factor for local passwords?

    We seem to remember this being an option somewhere, but can't find any documentation on it.   Is there any support for two-factor (i.e. DUO) for local Canvas authentication?  We're implementing two-factor...