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As many of you will have seen we are now a community of more than 500,000 members worldwide (*high fives, go TEAM*) and to keep the community running smoothly with questions flowing (and not getting stale) sometimes the Canvas Coaches or Community Team jump in and mark the questions with either ‘Marked Correct’ or ‘Assumed Answered’ depending on a number of factors. Today, I want to demystify the when and why of these statuses.


Marked Correct/Correct Answer

This status can be used by the author of the question as well as us. If you ask a question and someone gives you the correct answer that either resolves, or provides an acceptable workaround, you can click the ‘Mark Correct’ button on the question. Marking a question as correct lets the community know that:

  1. If someone has the same issue, the correct answer appears directly below the question (very handy especially for those that find a question from Google and are unfamiliar with the community).
  2. If someone with a particular skill set is has some time free to help out, they can focus their time on an open question.


The status is also used by the Coaches and Community Team in a number of situations. The times we will use the ‘Marked Correct’ status include:

  • Link to an active open-for-voting feature idea or we suggest you log a new feature idea: If there is an already active feature idea, or we recommend you log a new feature idea we mark that post correct. We do this so that everyone can easily see the existing feature request or that the requested functionality is not available and needs a new feature-idea.
  • Referral to an alternative support channel: Sometimes there are things that the community is unable to assist with, so we refer you to the correct support channel and mark the question answered. The other support channels we refer you to will often have the capability to see your particular account and school’s Canvas instance and can provide you the help needed especially around enrolments, particular content items, third-party products your school uses, exams and so on.
  • Existing living/active thread: If we are able to find an existing active thread with significant discussion on an identical topic, we will often link to that thread and mark it as the correct answer. We like to keep identical discussions centralised as it makes finding discussions and answers far easier in the long run.
  • Link provided to existing resource/solution: If we see that someone has already answered your question with a correct solution, or we link you to a solution ourselves we select the correct answer.


Marked as Assumed Answered

The assumed answered status is used by the Canvas Coaches and Community Team to help the lifecycle of questions in the community and ensure questions do not get stale.


As the community continues to grow, ensuring that questions do not linger and become stale is incredibly important.


Before we mark a question as assumed answered, we will do everything we can to try to find an answer, workaround, or share it with the right experts by sharing it into another group, prodding the original author for a response, and liaising with other Coaches for ideas.


The times we will mark a question as Assumed Answered status generally include:

  • No response from original author: If there are follow-up questions from the community and the author of the question has not responded to follow-up prompts.
  • Multiple correct answers: Occasionally the awesomeness of the community brings several correct answers, or the thread in totality itself is the correct answer.
  • And lastly, the tough one… when the right answer is that there is no answer: This is a really tough one to explain. Sometimes, the correct answer to a question is that there is no answer, it is not a feature available, it is not something that would warrant a feature idea, and despite all our efforts, nobody in the community has a suggestion or way forward for the author. It can be truly disheartening when a question reaches this status, but it is important for us to note that there is no answer (at the time) and the question may need revisiting in future.


Hopefully that gives you all some insights into how we manage the epic influx of questions over their lifecycle from inception to answer.


Lastly, if you feel there has been a different case that comes up regularly that I have not covered, please feel free to holler and I will happily track it down and pull thoughts together from the Coaches and Community Team.


May your Canvassing be awesome as always!

I danced a little jig when I saw that the Canvas Community gamification/reward system has been restored. I didn’t realise how much I had missed those regular notifications of missions completed, badges awarded, points gained. 


It did make me stop and think about how aspects of gamification have impacted me and how I have learned about using Canvas. 


Gamification is about more than just playing games, sometimes it does not involve playing games at all. It could be defined as the concept of applying game-design thinking to non game applications.

  • Wikipedia defines gamification as “the use of game thinking and game mechanics in non-game contexts to engage users in solving problems”.


Whenever I do Canvas training I get participants to join the canvas Community. More often than not they become instantly engaged when they see they hold the status of Freshman, then become absorbed in changing their avatars. Once this excitement settles they discover they can be awarded badges and points all through sharing, commenting, liking and being active in the Community. I like to pause them and get them to reflect on how that makes them feel, and how they could replicate that in their own classroom environments in Canvas. Food for thought. 

I found a cool website 6 Killer examples of gamification which listed some great benefits of gamification:

  1. Better learning experience.
    The learner can experience “fun” during the game and still learn if the level of engagement is high. A good gamification strategy with high levels of engagement will lead to an increase in recall and retention.
  2. Better learning environment.
    Gamification in eLearning provides an effective, informal learning environment, and helps learners practice real life situations and challenges in a safe environment. This leads to a more engaged learning experience that facilitates better knowledge retention.
  3. Instant feedback.
    It provides instant feedback so that learners know what they know or what they should know. This too facilitates better learner engagement and thereby better recall and retention.
  4. Prompting behavioral change.
    Points, badges, and leaderboards would surely make training awesome. However, gamification is about a lot more than just those surface level benefits. Gamification can drive strong behavioral change especially when combined with the scientific principles of repeated retrieval and spaced repetition.
  5. Can be applied for most learning needs.
    Gamification can be used to fulfill most learning needs including induction and onboarding, product sales, customer support, soft skills, awareness creation, and compliance.
  6. Impact on bottom line.
    On account of all these aspects that touch and impact learners (better learning experience, higher recall and retention, catalyzing behavioral change, and so on), it can create a significant performance gain for organizations.

I can’t thank the Canvas Community enough for providing the push for me, through gamification, to engage, share, discuss, and provoke. This nudged me carefully to knowing so much more than I thought I ever could about using Canvas. I’ve gone from feeling lost and frightened about how much there was to learn to feeling confident about where to go to find things out and being enriched by engaging in some deep pedagogical conversations with amazing people.

How has gamification impacted the ways you learn and teach?

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