Why do we keep using Turnitin with Canvas with all the problems that it has had in the last year? Why does Canvas not apply a fix if there is a problem and they have a fix for the problem? We have been dealing with so many issues since they move to LTI. I think that they don't listen until today when we asked for a refund for a service that isn't working. There is always a workaround but we are now done with workarounds and it needs to be fixed since it is making our students suffer. Canvas promotes Turnitin as a premier partner and this is misleading when the services doesn’t work. Maybe if more College started asking for a refund for service that doesn't work. Then maybe they will start to fix the problem or stop promoting Turnitin as a premier partner. So why do you keep using Turnitin?