Custom Help Menu for Mobile

This idea has been developed and deployed to Canvas

TL;DR

Custom Help Menus created by individual institutions should be accessible to their students, teachers, observers through the Canvas Mobile Apps.

 

 

Description 

As institutions customize the Canvas Help Menu for an account, it can be frustrating that the customizations do not transfer to the mobile apps. Institutions may want to be able to adjust how "help tickets" are accepted and addressed, or they may want to provide links to specific resources. Because this is possible on the web, the experience should (ideally) be mirrored for mobile.

 

Also, see Customize Help Menu in Canvas App for another case for this request.

 

 

Canvas Mobile Users, 1:1 Initiatives, or any mobile enthusiasts or teachers, it would be fantastic if you could contribute feedback and/or a use case so this idea can be developed further!

Other Resources

https://community.canvaslms.com/ideas/9057" modifiedtitle="true" title="Use the same help menu on de... (Cold Storage)

 

Comments from Instructure

For more information, please read through the

12 Comments
cholling
Community Champion

Can someone tell me what this "TL;DR" is I see frequently in comments (right beneath the voting count)

Stef_retired
Instructure Alumni
Instructure Alumni

Here's one description of how it's being used, cholling : tl;dr as a business model 

cholling
Community Champion

Thanks, Stefanie.

Renee_Carney
Community Team
Community Team
Idea is currently in development
KristinL
Community Team
Community Team
Renee_Carney
Community Team
Community Team
This idea has been developed and deployed to Canvas 

For more information, please read through the Canvas Release Notes (iOS 6.4)  & https://community.canvaslms.com/docs/DOC-15543 .

Renee_Carney
Community Team
Community Team

 @KristinL  Thank You  for submitting this idea, as well as, cholling Thank You  for your contributions. Your investment in this idea helped refine a feature which is now part of Canvas!

Renee_Carney
Community Team
Community Team

And the most recent release https://community.canvaslms.com/docs/DOC-16001 

dbrace
Community Contributor

Where does an admin go to customize the mobile "Help" menu? When I go to my main account's "Settings > Help" area, I do not see any references to mobile.

KristinL
Community Team
Community Team

Hi - Whatever is set for a browser should be mirrored for mobile! Prior to this idea, the custom help that was created for the browser didn't transfer to mobile.