AnsweredAssumed Answered

Canvas observer create new user

Question asked by Graham Gay on May 29, 2018
Latest reply on Nov 7, 2018 by Kristin Lundstrum

The Canvas observer facility;


My institution is unable to set up online registration. So there is no way of creating a new user online. Canvas helps states this is possible by the institution?


The institution has since set me up as a user and sent email with password attached.


I can log in using a PC and the canvas login page, I can't change the password given by the school?


I can't log into the Canvas App I get the error "The email and password combination was invalid" displayed when I try to login via the canvas observer (Parent) using the App.


Overall frustration prevails, As the institution kept telling me for weeks, that I should create a new user using the canvas App, but hadn't and can't enable this feature? Perhaps if you send me the details of how to enable this feature I can pass them onto the institution to assist them?