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Why am I getting an error message when I try to view content linked from Office 365?

Question asked by Hannah Emery on Jul 25, 2018
Latest reply on Dec 18, 2018 by

I'm an admin at my institution and we've had some complaints from instructors saying that when they try to view any content linked from Office 365, they'll get an error message that states "you are not allowed to view this content". I've had the instructors logout and re-login to Office 365 and try deleting the content and re-linking the content, but they're still receiving the error message. Does anyone know what could be happening?