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Switching a student from a teacher account to a proper student account

Question asked by Katie Bremner on Sep 19, 2018
Latest reply on Sep 19, 2018 by Nick Salamun

I have a student who somehow has two accounts and the one (student) they can no longer access.

The second account they can get into is somehow signed in as a teacher.  


How do they merge the accounts into one student one?