I’ve been trying to use the media upload facility to add MP3 and MP4 into pages on Canvas and keep getting media is currently being converted.
The files have been processing all weekend and range in size from 30MB - 350 MB
This seems to be the case when trying to upload material (MP3/MP4) originally downloaded from our Panopto servers. MP3 / MP4 from other sources work fine.
Has anyone else encountered this problem?
Has anyone got any ideas how we overcome it?