AnsweredAssumed Answered

Problem using media upload

Question asked by Robert Jones on Aug 3, 2015
Latest reply on Aug 7, 2015 by Robert Jones

I’ve been trying to use the media upload facility to add  MP3 and MP4 into pages on Canvas and keep getting media is currently being converted.


mp3 and mp4.png

The files have been processing all weekend and range in size from 30MB - 350 MB

This seems to be the case when trying to upload material (MP3/MP4) originally downloaded from our Panopto servers. MP3 / MP4  from other sources work fine.


Has anyone else encountered this problem?

Has anyone got any ideas how we overcome it?