A screenshot of the issue is attached, basically when I try to use upload via google drive there are no files appearing. I also do not know where in my drive Canvas looks for files, so I do not know where in Drive to upload my files.
Hello Wen Wu Yiang...
Thanks for the reply. Yeah, I think you are going to want to contact your instructor on this one to see if he/she knows if the Google Docs/Drive integration is either 1) integrated for your course, or 2) has been integrated for all course at your school. For the second scenario, your school's local Canvas administrator would be able to tell you this for sure. I hope this additional information will be helpful to you. Good luck!
Hello Wen Wu Yiang Welcome to the Canvas Community. Thanks for posting your message. It sounds like you are trying to submit an assignment to your instructor using the instructions found in this Guide: How do I upload a file from Google Drive as an assignment submission in Canvas? Have you ensured that you have connected your Google account inside of Canvas? You may need to also look at the following two Guides for additional instructions:
How do I connect to Google Drive as a web service in Canvas as a student?
How do I view my Google Drive files in Canvas as a student?
If you have ensured that you have connected your Google account into Canvas and you still cannot see your files, another thing to try is a different browser. I wasn't able to determine which browser you were using based on your screen shot, but you'd want to use either Google Chrome or Mozilla Firefox instead of Internet Explorer or Edge. This is especially true when it comes time to submit assignments to your instructor. There are some things in Canvas that don't "play nice" with IE or Edge...and assignments are one of those.
Finally, you may need to reach out to the folks at Canvas tech support. You can contact them by following the instructions outlined in this Guide: How do I get help with Canvas as a student?
I hope this information will be helpful to you. Good luck!
Thank you for your reply. You are correct that I am following the instructions from that guide. The screenshot is from Edge, but it also fails on Firefox. I know that I am connected to Drive because it is listed under connected services. I read How do I view my Google Drive files in Canvas as a student? but Google Drive does not appear under the menu (screenshot attached). I'm not sure what this means, perhaps my instructor forgot to enable Google Drive for the course but allowed Google Drive submissions on assignments?
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