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How do I get Arc to work?

Question asked by Rachel Margrill on Jan 19, 2019
Latest reply on Jan 19, 2019 by

I need to use Arc to record a video but it is not working. First I clicked webcam capture and allowed the site to use my camera and microphone but a box popped up saying "Something went wrong accessing your webcam." I tested my webcam on other sites and it works fine. I then tried using Arc on another computer. That time it let me record the video but when I clicked finished when I was done recording it wouldn't let me save. I clicked finished and the program closed. How do I fix it so that it lets me save my video or it is able to access my webcam?