Student was submitting a test through lockdown browser and received an error code (-105). What can be done to retrieve her test?
Hi again, Sharon
This from Respondus Support......................
Error codes: -21, -101, -105, -106 , -111, -118 and similar 0-199 codes.
The error codes typically indicate a problem with the network, not with LockDown Browser. They will often be accompanied by a message that says _"Failed to load page. Please check network connection."_
If the student receives any of these errors, we suggest that they use a different network to take the exam.
Error codes in the 0-99 range are "System related errors" including:
* The network changed. (-21)
Error codes in 100-199 range are "Connection related errors" that indicate a network problem including:
* A connection was reset (-101)* The host name could not be resolved. (-105)* The Internet connection has been lost. (-106)* The proxy requested authentication (for tunnel establishment) with an unsupported method. (-111)* A connection attempt timed out. (-118)
If the deadline for an exam is near, the student should consider locating another computer, Windows or Mac, with LockDown Browser on an alternative network. There is also LockDown Browser for iPad, if allowed by the instructor.
So, as I had suspected but did not want openly speculate without more info, it was a network error such as the student's device losing it's connection.
Hi Sharon Hudson , and Welcome to the Canvas Community!
Unfortunately, you cannot recover the test! However, you can provide the student with an additional opportunity to take the test using Moderation. Learn more at Once I publish a quiz, how can I give my students extra attempts?
We have used Respondus for about 4 years now and have never seen that error. Have you talked with Respondus about it? I would like to know probable causes if you do.
Thanks for the help. I have never had rhis happen either. I have not
talked to anyone. It just happened. SH
On Tue, Mar 26, 2019 at 9:56 AM firstname.lastname@example.org <
I'm gonna do a little digging, Sharon!
Thank you for your help. We have resolved the issue. SH
On Tue, Mar 26, 2019 at 10:35 AM stefaniesanders <email@example.com>
Retrieving data ...