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Pairing Code for Parent Observer

Question asked by Valorie Carmer on Aug 28, 2019
Latest reply on Jan 13, 2020 by Valorie Carmer

I am using the Free Canvas account.  Before school began, I took all of my parent emails and sent them an invitation to be an observer and then linked them to their student.  But I keep having parents tell me they need a "pairing" code.  If I've already linked them to their student, why do they need a pairing code?