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Can someone help me figure out why my quizzes aren't syncing from Canvas to Aspire?

Question asked by Tanya Wadley on Oct 2, 2019
Latest reply on Oct 3, 2019 by

I have an open ticket for 3 days, and no one seems to be able to figure out why it's not working. This is the second time this year, and it has been a nightmare. At first it was just one quiz. Because it was hurting grades so much, and because no one at Canvas figured it out over a few days, I created a new quiz and manually entered scores, then unchecked Sync to Aspire in Canvas.


Now I'm in a much worse pickle with 6 quizzes not syncing right for 5 classes (185 students)... and with the negative impact of missing scores, I feel I'll be manually entering grades and creating new quizzes for hours on Saturday. : ( Any ideas or suggestions would be very helpful. I am about resigned after no solutions in 3 days. Also, I can't override existing Missing codes in Aspire... so without a solution, I will have to re-create all quizzes in aspire and manually check and enter everything. Ugggh!