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Canvas Studio Uploading Issue

Question asked by Sloan Reighard on Dec 8, 2019
Latest reply on Dec 9, 2019 by

I went to Canvas Studio and clicked on Record, and then went to screen capture. It made me download Screen Recorder Launcher and this is where I did my recording. Now I want to upload it to Canvas Studio and it says "Failure to encode. Is this a restricted computer?" 

Wondering why it says this?