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Students cannot download published files in published modules

Question asked by Branton Lachman on Aug 9, 2017
Latest reply on Aug 11, 2017 by Branton Lachman

Students can view files in the modules, but when they try to download them they get this message (this example pertains to PowerPoint files, but it's all files):

"The folder "PowerPoint Printouts," which includes this file, has been locked."

 

I can't find how to unlock this file.  There are no restrictions on access.

 

Also, the download button on the upper right doesn't work because the "save" is grayed out.

 

But . . . if I click on the visible file and the right click and do a "save as" I can then download it.

 

However, this seems really awkward.

 

Suggestions?

 

Thanks.

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