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Chat Tool Number of Participants in a Session?

Question asked by KATE SCHWARZ on Aug 17, 2017
Latest reply on Feb 6, 2018 by Salli DiBartolo

An instructor here at EdCC has recently begun having trouble keeping the Canvas Chat in session - dropping or not showing participants, showing participants not participating, and having to refresh to see posts.  In trying to troubleshoot the tool, the question came up if there is a functional limit on the number of participants during a chat session?  I am not sure which browser she uses.