AnsweredAssumed Answered

SpeedGrader iPad App - Some Audio Comments Failing To Upload

Question asked by Dan Barnett on Nov 4, 2016
Latest reply on Dec 20, 2017 by

Hi, everyone,


Recently, while grading essays using the iPad SpeedGrader mobile app, and adding short audio comments to each (ranging from 30 seconds to two minutes or so), I encountered a periodic "failed" message when I tried posting the comment. There seemed to be no rhyme nor reason for the problem, since comments varied in length.


I was able to post text comments, and post the grade, just fine.


I tried trashing and redoing the audio comments, but could not get them to upload. Going to the next student and uploading audio comments worked fine--until I encountered the issue again. It's making me shy about using SpeedGrader.


My wifi connection is strong, I'm using an iPad Air 2 with iOS 10, and even logging out and logging back in, closing the app and reopening it, didn't change the problem with that individual student. The error would occur for a handful of students in each set of essays.


I assume it's something I'm doing (or not doing) since this doesn't seem to be an issue others have encountered. But any suggestions on how I can troubleshoot this?