Is it possible to change my settings to be able to respond to a Canvas email from my OU campus email box? I receive copies of students' Canvas emails there, but when I respond to them from my campus inbox, the student does not receive it.
Hello Barbara Borden...
There aren't any settings within Canvas that would allow you to change the way your campus e-mail system is configured. In your Notifications within your Canvas profile, you can configure where you want to receive notifications (via e-mail, a second e-mail address, text message, Twitter, etc.), and then you can further configured how often you want to receive those notifications.
When you receive a copy of a message through your school's e-mail inbox (not Canvas), you should be able to reply to that message directly in your e-mail account, and then your student would get your reply. However, that would all depend on how that student has chosen to receive Canvas Inbox/message notifications. It's quite possible that the student has chosen to turn off e-mail notifications and only get notifications via text messages, for example. Or, the student may want to only get notifications once a day or once a week via e-mail. It's up to the student to decide that.
Here are a bunch of Guides that may help:
How do I add contact methods to receive Canvas notifications as a student?
How do I add an additional email address as a contact method in Canvas as a student?
How do I add a text (SMS) contact method in Canvas as a student?
How do I set my Canvas notification preferences as a student?
How do I add contact methods to receive Canvas notifications as an instructor?
How do I add an additional email address as a contact method in Canvas as an instructor?
How do I add a text (SMS) contact method in Canvas as an instructor?
How do I set my Canvas notification preferences as an instructor?
Finally, if after you and your student(s) have confirmed Notification settings in Canvas and the student is still not receiving your replies, you may want to suggest that the student contact Canvas Support so that they can look into the issue further. Canvas Support can be accessed by clicking on the "Help" button on the left side of your Canvas environment.
I hope this helps, Barbara.
Retrieving data ...