I had a user contact me saying they couldn't drop a Catalog course. The course is currently in progress, but she doesn't have the black dial icon on her Student Dashboard. Is anyone else having this issue?
Cole Sanders and Kell Denna can you look into this for Brooke Doggett? I have not seen this issue before.
According to How do I drop a Canvas Network or Catalog course or program? courses can only be dropped if the student enrolled in the course directly through the Catalog registration page. Do you know how the student was enrolled? If the enrollment was added manually through the course in Canvas, Catalog does not display the enrollment in the Catalog Dashboard. The student will need to be removed from the course the same way she was added.
Hope that helps,
Hi Brooke! Have you been able to reach out to your support channels yet?
Hi Kell Denna! We are still having this issue. Our students need to be able to drop a course before it begins instead of only being able to drop it while in progress. Are any other schools having an issue with this?
Hey Brooke! I'm sorry to hear you're having this problem. Are these students enrolling through Catalog? If so, the option to drop the course should be on their dashboard (as was mentioned above). Here's a screen shot of one of my sandbox accounts (sorry for the silly listings).
You can see that the top listing does not have a gear (because I was added to the course through Canvas) while the bottom one does, because I enrolled through Catalog.
It sounds like you've already taken a look at the guide, so this probably isn't any new information for you. Just wanted to make sure we covered our bases.
If the students are enrolling through Catalog and still not seeing the gear it means we've got a bug on our hands. In which case I would love for you to send us a few examples where this is happening (courses and students) and we'll get some engineers to take a look at it. Do you have the support email address?
The issue is that they can't drop a course until the course begins (the start date). They are enrolling via the Catalog and not through Canvas. I have asked one of our schools to send me screenshots to provide you.
We still don't know why she can't drop the course but she enrolled in another one. She followed all the steps the guide said to do. I even checked the guide before I sent the group the message.
I have had this problem, too.
Here is one user:
And another user:
This means that they dropped from Canvas and not from Catalog -- I think.
See this previous post to fix the button within Canvas to have students NOT unenroll from courses within Canvas:
Self un-enrolled bug
So I thought I would check. The user is still enrolled in both of those courses. That user name is my "student" account, so I can check for sure. I didn't drop the course in Canvas. I am still an active student in both of the courses.
Gotcha. Jon Fenton can you answer this?
My people aren't using Canvas to drop. They are going into Catalog and trying to drop the course and it will not give them that option. I am going to talk to my CSM on Thursday about it. I will keep y'all posted.
Thanks. Please bring up this question at Friday's meeting. You can add it to the agenda: Reminder: Monthly Catalog Use Group Meeting on February 2nd
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