Can I get a Guide?

Blog Post created by rconroy@instructure.com Employee on Nov 27, 2017

“An investment in knowledge pays the best interest.” 

Benjamin Franklin 1

As an LMS Admin, we come across a lot of the same questions every day. Sometimes you can take this as a sign that you need better training, that you're not doing your job well enough, and that you might need that 2nd coffee to face the same question that came across your desk for the 4th time that day. 


Part of this really can come down to training. I'm in the process of going through responses from a Survey we posted about a month ago to our general staff regarding our technology from all 3rd party services. Things that range from our SIS, to our Inter Departmental Messaging system, to our LMS, Canvas. We had a great response of about 150 participants, most of which left comments. This is an example of us striving to find the need and meet it by seeing where we can guide users towards a better understanding of the tools that are at their disposal. 


Another part can really just come down to being there for people when they need it. Sometimes, Instructors don't have time to research an answer themselves. As an Admin, yes, this can be really frustrating, but after saying a few "Goosfraba's2  I'm reminded that we are there to help and support our staff. 


“She told me, ‘Sister, when you get, give. When you learn, teach. These are lessons to live by,’"

Maya Angelou 3


One of the quintessential cornerstones of being an LMS Admin for me is the Guides space. I literally reference guides multiple times a day and link them to instructors and staff because sometimes, giving a step by step visual is so much easier than trying to verbally walk someone through it. 


I owe much of my jobs success to our Canvas Doc Team and their relentless work in getting things documented in an easy to read and understandable fashion. The more I work with other technology, the more I appreciate how thorough Instructure (I say Instructure as a whole since there are tons of guides on Bridge as well as Arc which are separate services.) is with their documentation. It's a major lack in the tech industry, and one I really feel they are doing a great job to combat the norm. 


So to end out the "Month of Thankfulness" I'm going to say a huge THANK YOU! to our Documentation Team and say we are SO GRATEFUL for how you enable us to work smarter, not harder. How you help us keep up with all the Release Notes that come our way every month, and your relentless enthusiasm in how you communicate with us. 


Thanks for helping us be the best guides we can be by guiding us with Guides! 4



1. The Way to Wealth Quotes by Benjamin Franklin 

2. Anger Management 2003

3. The Most Important Lesson Maya Angelou Learned From Her Grandmother

4. Try saying that 5 times fast