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APAC Services

Instructure
Instructure

TL;DR

The Canvas Community is the quickest and best way to find answers to Canvas questions.

Canvas Support is a great resource to reach out to if you are having an issue with Canvas or have any “how to” questions. In any case, check the Community first - this is usually the quickest way to find an answer without having to reach out to Support (Googling “Canvas” + “thing you’re trying to accomplish” works well, too).

Your Customer Success Manager (CSM) is great to talk to about strategic conversations - “why” and “what” questions (and to chat about new or upcoming Canvas features if it’s not clear how they might be used at your institution).

We have a handy table at the end of this article outlining when to use the Community or when to reach out to Support or your CSM.

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