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Community Member

Dropout Detective & Canvas Error Message

Ok Canvas family, I am looking for some help.  My institution has DD enabled in Canvas (and LOVE IT), but this semester a new problem has popped up.  Some of our advisors are getting a Canvas error message (see below)  when they attempt to view grades in DD.  It can't be permission settings (at account level) because they can see the grades in other classes.  I have looked at the classes until my eyes have crossed trying to figure out what settings in their assignments may be triggering the denial. I decided to step back and tap into the experts in the Community.   I don't give the advisors access to all content because this also gives a backdoor to all tests/answers.  The faculty and Deans were not comfortable with that set-up.  I have contacted Support - but enrolling the advisors in every one of their advisees' classes is not what I want to do.  Has anyone else experienced this problem?  I have reached out to Kim at DD (she ROCKS), and she offered suggestions because it is a Canvas issue not DD, but that didn't work either (enable "View Discussions").

 Has anyone else experienced this problem?   Hoping that  kona@richland.edu‌  can help!

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Community Coach
Community Coach

lecia.sims@gcccks.edu, sorry it took me so long to respond! I had to do some asking around, but no, no one on our campus has been getting this message. 😞

Have you figured out anything else on your end?

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Not yet.  Canvas is looking deeper into the problem.  It didn't happen last semester - but likely because the settings were a little different.  I changed permissions when I discovered that anyone with "advisor" status could navigate into the class and see answers to exams.  Not that I think anyone would cheat - but it would raise a red flag with the NCAA because our coaches and school sponsors monitor grades and have access to Dropout as well.