Ok Canvas family, I am looking for some help. My institution has DD enabled in Canvas (and LOVE IT), but this semester a new problem has popped up. Some of our advisors are getting a Canvas error message (see below) when they attempt to view grades in DD. It can't be permission settings (at account level) because they can see the grades in other classes. I have looked at the classes until my eyes have crossed trying to figure out what settings in their assignments may be triggering the denial. I decided to step back and tap into the experts in the Community. I don't give the advisors access to all content because this also gives a backdoor to all tests/answers. The faculty and Deans were not comfortable with that set-up. I have contacted Support - but enrolling the advisors in every one of their advisees' classes is not what I want to do. Has anyone else experienced this problem? I have reached out to Kim at DD (she ROCKS), and she offered suggestions because it is a Canvas issue not DD, but that didn't work either (enable "View Discussions").
Has anyone else experienced this problem? Hoping that email@example.com can help!
firstname.lastname@example.org, sorry it took me so long to respond! I had to do some asking around, but no, no one on our campus has been getting this message. 😞
Have you figured out anything else on your end?
Not yet. Canvas is looking deeper into the problem. It didn't happen last semester - but likely because the settings were a little different. I changed permissions when I discovered that anyone with "advisor" status could navigate into the class and see answers to exams. Not that I think anyone would cheat - but it would raise a red flag with the NCAA because our coaches and school sponsors monitor grades and have access to Dropout as well.