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Learner II

How do I reach the Canvas Service Cloud?

Hi, I probably asked this before so please forgive me.  I know the Service Cloud for Field Admins has a separate website and I cannot remember what it is unfortunately.  I also tried to customize my menu in my Canvas Dashboard to add a link as shortcut to the Service Cloud, but I'm not able to get there either.  I received a notification from Canvas that a user (who happens to be my new boss), reported a problem.  I actually asked him to do this in order to see if the process works.  Although I received an email that a user needs help, there was no link in the email as where to go in order to read about the issue more in depth.  Please help!  Thanks so much.

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Navigator II

rpsimon‌, does this help? How do I log in to the Field Cloud Admin Console? We do want your new boss (and everyone else, of course) to get a quick response! Smiley Happy

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Learner II

I'm still getting an error message.  I'm getting it when using the same browser window and new browser window.  

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Navigator II

rpsimon‌, I fully recognize the irony in what I'm about to type—but the best next course of action would be to contact Canvas Support (use the Report a Problem option in your Help menu) so they can see what Canvas instance your Field Admin status is associated with. That is assuming you are a named Field Admin and have already been given access to the case portal. If you haven't, you'll need to contact your CSM.

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Learner II

Yes, I have already been named as Field Admin as my CSM has set me up - well, at least I think he did.  I know I spoke to him about it.  But if I report a problem in the instance field, wouldn't it go to me?

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Navigator II

rpsimon‌, if you are the only person designated to handle tickets at your school—and if your school has set it up such that a local admin handles tickets before escalating them to Canvas Support (not every school does this)—then yes, that ticket would go to you. I'll DM you an alternative.