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Learner II

Issues with Zoom Cloud Recordings Appearing in Canvas Zoom Integration

I wanted to see if anyone in the Canvas Community is also experiencing problems with Cloud Recordings not appearing in the Zoom Integration under Cloud Recordings. This change in behavior started on October 21, 2020 at our institution where faculty reported receiving their email that the cloud recordings was available, went into their Canvas course, select Zoom from their course menu and then went to the Cloud Recordings tab. However, the Zoom meeting was not visible to the faculty member for them to Publish and share with their students.

The recordings do appear in the faculty's recording list at our institutions Zoom site salisbury.zoom.us. We have a help request open with Zoom, but I'm wondering if anyone else has noticed this change in behavior with the integration.

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Community Coach
Community Coach

Hello @mdthomas ...

This is going to be mostly speculation on my part, but here are a couple things I've thought of...

  • In the Zoom integration within Canvas, you should see a link for "All My Zoom Meetings/Recordings" next to the blue "Schedule a New Meeting" button.  You'll then see a separate tab for "Cloud Recordings".  Are the recordings listed there?
  • Do you know if the Zoom meeting was initially scheduled via the Zoom interface inside of the Canvas course?  Or, was the Zoom meeting scheduled via Zoom's website?  That may make a difference.  If one were to schedule the Zoom session outside of Canvas via the Zoom website, Zoom wouldn't really know which course to associate it with in Canvas.  But, if you schedule a Zoom meeting in a Canvas course, it should only show up in that one course...not in other courses that the instructor may be teaching.  The same would be true for the "Cloud Recordings".  Those recordings should show up in the Canvas course if the Zoom meeting was scheduled via the Zoom interface in Canvas.

I hope this will help a bit.  Sing out if you have any other questions about this...thanks!  Take care, stay safe, and be well.