More Layoffs at Instructure

[dtod]

https://philonedtech.com/instructure-restructure-significant-layoffs-hitting-canvas-side-of-the-busi... 

"Today, Instructure has implemented a new, even larger round of layoffs, this time primarily targeted at the Canvas side of the business (academic markets in higher ed and K-12). More than 150 people are losing their jobs, representing more than 12% of the workforce. These layoffs appear to be broad-based, hitting most if not all departments. When combined with the January cuts, Instructure has now removed almost 20% of its full-time staff since the beginning of the year. These are significant layoffs."

Am I the only one a bit freaked out about this? Private equity destroying yet another business. Instructure looking more and more like Blackboard.

[buellj]

That's concerning, especially given their lack of transparency around things like this. We use Canvas support and the hold times have been pretty bad during the current situation - not a good time to cut their staff. Do we have any details about who/which types of positions got cut?

[dtod]

We've been concerned about response times too.

[scottdennis · Accepted solution]

Hi David and John,

As I'm sure is the case at your own institutions, as the pandemic settled in our support team began experiencing an order of magnitude increase in demand.  I am not saying this to make excuses and I apologize for the pain you and your educators and students are experiencing.  I can tell you that during this time we have been hiring additional support personnel and that we haven't had any reductions in support staffing.