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Community Member

O365 not working

I have a teacher who has Cloud Books. When he tries to have his students go into the Canvas folder in O365, they can see the file and Attach File. But when they get back into the Submit Assignment area and click Submit Assignment, it just hangs (that aggravating rotating wheel). Any suggestions on how to help the teacher? I have already heard change browsers and delete cache, but does anyone else have another idea. I have had several teachers send me this same problem so I would love to know how to fix it. Any help would be appreciated. Thanks.

5 Replies
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Explorer II

We were having this same issue and had to increase the bandwidth of our internet connection. Too many users were clogging up the pipe.

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Community Coach
Community Coach

mhinojosa@dsdmail.net,

We are giving the Canvas Admins area a little bit of love and just want to check in with you.  This will also bring this question new attention. 

 

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 

Robbie

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Community Member

We are having the issue of the cloud assignment not working at all. And it was last week?

Not sure where to begin trouble shooting? Any ideas? I am going to check out our bandwidth.

Thanks!

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Can you define not working. What happens when the student tries to submit?

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Oddly, it is working.