cancel
Showing results for 
Search instead for 
Did you mean: 
deidre
Surveyor II

User studio no record button

Jump to solution

Some of my users are reproting that they have no record button on studio, once they have selected "Webcam".

I went onto teamviewer and had a look, there really were no buttons under the the video block.

If I act as the user, it is all fine on my side.

I think it is a browser issue. Does anyone have any idea's how I can fix this?

Tags (1)
0 Kudos
1 Solution

Accepted Solutions
jswartz
Surveyor II

We had this exact same problem last week. I discovered sometimes if someone has their browser minimized and not put to full view it cuts off the buttons at the bottom. I would have them make sure it is set to the full screen size or set to 100% zoom to see if that fixes it. 

View solution in original post

1 Reply
jswartz
Surveyor II

We had this exact same problem last week. I discovered sometimes if someone has their browser minimized and not put to full view it cuts off the buttons at the bottom. I would have them make sure it is set to the full screen size or set to 100% zoom to see if that fixes it. 

View solution in original post