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student submission comes up blank

A teacher has the students download the assignment (word doc), then students type in it, then students upload it. All the other students' (in same class and other classes) assignments work except for one kid. The kid's work shows up as he submitted it, but it comes in as blank on teacher's side. This kid also does the same thing for the other classes and it works fine for other teachers but this particular teacher.

How can I help the teacher to get the student's work to appear.

The latest assignment has been a word doc on googledoc that was downloaded, worked on google, and then uploaded from googledoc. 

Let me know if you need more info, I will get it.

Thank you!

 

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