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How do I create a new case in the classic Field Admin Console?

How do I create a new case in the classic Field Admin Console?

You can create new cases in the Field Admin Console from the home page.

This lesson describes how to use the home page of the classic interface of the Field Admin Console. You can also use the new interface of the Field Admin Console.

Create New Case

From the home page, click the Create New Case button.

Create Case Details

Create Case Details

In the Subject field [1], create a subject for your case.

In the Describe the issue field [2], describe the problem your are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem.

In the How is this affecting you? drop-down menu [3], select the statement that best describes how the problem is affecting you:

  • Just a casual question, comment, idea, suggestion...
  • I need some help but it's not urgent.
  • Something's broken but I can work around it to get what I need done.
  • I can't get things done until I hear back from you.

To escalate the case directly to Canvas Support, click the Escalate directly to Canvas Support upon creation checkbox [4].

Create Case

Create Case

Click the Create Case button.

These comments are posted to the global Canvas Community,

NOT your Canvas course.

  • Have a question about using Canvas? Visit the Q&A page.
  • Have an idea to improve Canvas? Visit the Idea Conversations space.
  • Need to reply to a course discussion? Log in to your Canvas course and add your comment there (Tip: Visit your school's website to log in to Canvas).
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