You can create new cases in the Field Admin Console from the home page.
This lesson describes how to use the home page of the classic interface of the Field Admin Console. You can also use the new interface of the Field Admin Console.
From the home page, click the Create New Case button.
In the Subject field , create a subject for your case.
In the Describe the issue field , describe the problem your are experiencing in Canvas. Please be as detailed as possible to help troubleshoot the problem.
In the How is this affecting you? drop-down menu , select the statement that best describes how the problem is affecting you:
To escalate the case directly to Canvas Support, click the Escalate directly to Canvas Support upon creation checkbox .
Click the Create Case button.