If necessary, you may be able to escalate a case to the Canvas support team.
This lesson describes how to use the home page of the classic interface of the Field Admin Console. You can also use the new interface of the Field Admin Console.
Note: Before escalating a case, try troubleshooting the issue or searching for the answer yourself. Try using the community forums or Canvas Guides.
Follow these steps before you escalate a case:
To escalate a case, view the New Cases tab.
To open a case, click the Case Number link.
Click the Escalate button.
Note: Before escalating the case, make sure the case status is set to New, New - External or Open, Open - External.
Select the Escalate to Instructure checkbox  and then click the Update button .
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