Once a case has been completed in the Field Admin Console, it can be marked as solved. Once it is marked as solved, it will appear under the Solved Cases tab in the home page.
This lesson describes how to use the home page of the classic interface of the Field Admin Console. You can also use the new interface of the Field Admin Console.
From the home page, click the Case Number link to the case you would like to open.
In the Case Detail tab, locate the Status menu  and select Solved . Make sure you respond to the user with a solution if you change the status to Solved.
Click the Save Case Details button.