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How do I transfer a case to another field admin in the classic Field Admin Console?

Find your school's Canvas URL

To find your school or institution's Canvas URL, begin typing the name of your school/institution. Results will appear after you type at least 3 characters. For best results be as specific as possible. If you can't find your school, try using any part of your school's name or searching for your school district or state. You may also need to search for the school using the acronym or full name, for example "USU" and "Utah State University".

How do I transfer a case to another field admin in the classic Field Admin Console?

If you have more than one field admin at your organization, you can assign cases to other field admins.

This lesson describes how to use the home page of the classic interface of the Field Admin Console. You can also use the new interface of the Field Admin Console.

Open Case

To open a case, click the Case Number link.

Transfer Case

Transfer Case

In the Transfer To drop-down menu [1], select the field admin you want to receive the case [2].

Save Case Details

Submit comment

Click the Save Case Details button.

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