[ARCHIVED] Canvas error

[YuqianMei]

My laptop version of canvas has been unable to log in since the beginning of this semester. My laptop is an Apple OS.

[mzimmerman]

Hi @YuqianMei 

Make sure that you are using the most current version of your web browser (Safari?), or at least a supported version.  See https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirement... 

[KristinL · Accepted solution]

Hi @YuqianMei -

Double-checking your browser's version is a great place to start. However, some languages are causing issues with the dashboard and other course content loading. You can follow  [OPEN] Users unable to load Dashboard for updates and for more information.

If you contact Support, they will link you to the ticket and you'll receive updates along the way. I know it's not an immediate solution, but I hope it helps provide some clarity!