[ARCHIVED] Certain Section Grades not syncing

[SaraWhite]

When I logged in this morning, my courses were combined sections in Canvas. Now I have all students under one Canvas class. When I click on sections, they are still listed by sections (how it is in Powerschool). When I sync grades to PowerTeacherPro, only the original students' grades sync. How do I get all kids in that canvas grades to sync? They have access to the assignments, they can turn the work in... I have reloaded the Gradebook...nothing has helped. 

[igustafson · Accepted solution]

Hello @SaraWhite,

I will be glad to help you with this. The best option in this case would be to contact Canvas Tech support in this case as they will need examples to look at the roster and course to see the specific errors getting pulled up by Powerschool when you try to sync. https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767