[ARCHIVED] Failure on call (Reason = ICE error) (error 1004)

[ERICKAANASTACIO]

I am using an android phone. I cannot attend the conference in BBB because when I am clicking the microphone button it's not working and it is always error. I can enter the conference but I can't use the microphone and I can't hear anything. When I am clicking the microphone something will pop saying " Failure on call (reason = ICE error) (error 1004). What should I do about it? Hoping for your response. Thank you

[KristinL · Accepted solution]

Hi @ERICKAANASTACIO - Have you contacted Canvas Support? I think that's a great place to start.  Let the Community know what you learn after you collaborate with the support agent.How do I get help with the Student app on my Android device?